Small is beautiful...
Every day, over 200 million small businesses around the world work hard to create a delightful customer experience. We founded enfore to provide these businesses with the technology that enables them to compete in the connected world. Through innovative hardware and powerful software, as well as comprehensive service offerings, enfore delivers a solution that connects all operational aspects. Working at enfore is not for everyone, not because we are better or worse, but because we are disciplined, focused, reliable and trustworthy. Every day, for as long as it takes.
As a Technical Content Writer* you will help us to make it as easy as possible for our customers to use our products with innovative self-care solutions. You'll work in an international team and a collegial atmosphere that helps us overcome challenges and achieve our goals. You have the chance to plant a green meadow with your ideas. You can also work for us 100% remotely, you decide whether you move to Hamburg or work from home.
What to expect...
- You create target group-oriented instructions for our SelfCare platform in a wide variety of media in both German and English
- You write self-care solutions as well as training materials and continuously develop them further
- You independently clarify features and workflows with developers and technical teams
- You coordinate with our design agency and create e-learnings
- You provide feedback to the relevant stakeholders to optimize workflows and usability
What we need...
- Successfully completed degree in technical editing, technical degree with further training as a technical editor or comparable degree
- Initial professional experience in the creation of service and user documentation for complex systems, preferably from the software environment
- Experience in scripting videos and creating step-by-step instructions would be nice
- The ability to present complex, technical issues in a simple and understandable way
- Hands-on, proactive and well organized
- Excellent written and spoken German, fluent English
At enfore, we are passionate about building products. We put our heart and soul into building a platform and apps that are magnificently designed and technologically refined. Achieving that takes a lot of talent, passion, perseverance and determination. The goal: to digitalize one of the last untapped markets in this world and make it more competitive along the way. We're talking about the Small businesses, which are an important aspect that shapes and defines entire cityscapes and our quality of life. The complexity of our vision and our product, requires a high intrinsic motivation with an accompanying high demand on ones own work and environment. In your role as Technical Content Writer* you and your team will make a significant contribution towards bringing us a little closer to this goal every day. So if you really want to make a difference and work is more than just a means-to-an-end for you: we are the place to be in offices located in Hamburg and Berlin.
*At enfore we value equality and are against any kind of discrimination. Regardless of ethnicity, gender, religion, disability, age or sexual orientation, all candidates and employees have equal opportunities. We value diversity and are committed to integration and inclusion.