Small is beautiful...
Every day, over 200 million small businesses around the world work hard to create a delightful customer experience. We founded enfore to provide these businesses with the technology that enables them to compete in the connected world. Through innovative hardware and powerful software, as well as comprehensive service offerings, enfore delivers a solution that connects all operational aspects. Working at enfore is not for everyone, not because we are better or worse, but because we are disciplined, focused, reliable and trustworthy. Every day, for as long as it takes.
As a Working Student* in Customer Onboarding, you will support our Customer Care team in the successful implementation of our hardware and software at our customers' sites, thus actively helping to make small businesses' work easier.
What to expect...
- You take over the onboarding and setup of the POS systems together with our new customers and thus guarantee them a smooth start with our products
- You advise on the use of our solution according to the requirements of different business areas (gastronomy, retail and services)
- You support our customers with technical problems, record feature requests and error messages and carefully document them in our ticket tool
What we need...
- You are a registered student in the commercial or technical field
- You are not afraid to approach customers and explain technically complex issues to them
- You are service- and customer-oriented and have an affinity for technology
- You have very good written and spoken German and English skills
At enfore, we are passionate about building products. We put our heart and soul into building a platform and apps that are magnificently designed and technologically refined. Achieving that takes a lot of talent, passion, perseverance and determination. The goal: to digitalize one of the last untapped markets in this world and make it more competitive along the way. We're talking about the Small businesses, which are an important aspect that shapes and defines entire cityscapes and our quality of life. The complexity of our vision and our product, requires a high intrinsic motivation with an accompanying high demand on ones own work and environment. In your role as Working Student* - Customer Onboarding*, you and your team will make a significant contribution towards bringing us a little closer to this goal every day. So if you really want to make a difference and work is more than just a means-to-an-end for you: we are the place to be in offices located in Hamburg and Berlin.
*At enfore we value equality and are against any kind of discrimination. Regardless of ethnicity, gender, religion, disability, age or sexual orientation, all candidates and employees have equal opportunities. We value diversity and are committed to integration and inclusion.