Product Trainer / Software Trainer
We usually respond within a day
Small is beautiful...
As an experienced Product Trainer / Software Trainer* you will help us to provide an optimal service for our multilingual customers. With your training, you will enable our in-house customer support teams as well as the service and sales staff at our partners to answer and advise on all questions regarding our products and services (thus internally and externally). You have the option to work in our Hamburg or Berlin offices onsite as a part of our international team. Together, we cultivate a supportive and collaborative workplace that empowers us to overcome obstacles and reach our objectives.
What you will do...
- You design our product trainings for face-to-face and online trainings in German and/or English. Ideally also in Italian or French for our partners as well as for our Enterprise customers
- Conduct trainings for our in-house care teams and give reference trainings for external trainers (train the trainer) and partners
- Create the necessary training materials in the various media and keep them up to date
- You support our partners at sales events, training courses, and customer meetings
- You check the success of the training and use the results to derive measures to improve the training concepts and trainings
What you need...
- Several years of professional experience as a business trainer or coach
- Fluency in German and English is a must (French or Italian will be a plus)
- Completed university education, ideally in the field of communication sciences or a comparable degree with relevant professional experience
- Excellent organizational and coordination skills
- Experience with e-learning tools and online training
- Ability to present complex issues in a way that is appropriate for the target group
- Knowledge of training methodology and excellent didactic skills
What would be nice to have...
- Enjoyment of occasional business trips
Why enfore...
Every day, over 200 million small businesses around the world work hard to create a delightful customer experience. We founded enfore to provide these businesses with the technology that enables them to compete in the connected world. Through innovative hardware and powerful software, as well as comprehensive service offerings, enfore delivers a solution that connects all operational aspects. Working at enfore is not for everyone, not because we are better or worse, but because we are disciplined, focused, reliable, and trustworthy. Every day, for as long as it takes. In your role as Product Trainer / Software Trainer* you and your team will significantly contribute to bringing us a little closer to this goal every day. So if you really want to make a difference and work is more than just a means-to-an-end for you: we are the place to be in offices located in Hamburg and Berlin.
*At enfore we value equality and are against any kind of discrimination. Regardless of ethnicity, gender, religion, disability, age or sexual orientation, all candidates and employees have equal opportunities. We value diversity and are committed to integration and inclusion.
Curious about our standard hiring process? It goes like this:
1. Resume review → 2. Recruiter screening → 3. Manager interview → 4. Reference check → 5. In-person meeting*
*Please note that the process may be adjusted based on the position you are applying for. For technical roles, we may also require you to complete home assignments.
Thank you for your understanding and willingness to be flexible!
Why we are in for it
Creating a digital point of sale solution, that combines the ease of use on the software side with an aesthetic, durable hardware design is only one small aspect of the idea and vision of enfore.
Moreover, we’ve been long aware of the importance of digitalisation as it’s become one of the biggest challenges for our small businesses lately - especially along Covid-19.
While deeply monitoring the markets to see what’s about to be essential next, always trying to be one step ahead, we’re in constant exchange with our customers to learn from their experience and never stop improving. Because small is beautiful ♡
Product Trainer / Software Trainer
Loading application form