Small is beautiful...
Every day, over 200 million small businesses around the world work hard to create a delightful customer experience. We founded enfore to provide these businesses with the technology that enables them to compete in the connected world. Through innovative hardware and powerful software, as well as comprehensive service offerings, enfore delivers a solution that connects all operational aspects. Working at enfore is not for everyone, not because we are better or worse, but because we are disciplined, focused, reliable and trustworthy. Every day, for as long as it takes.
As an experienced Product Trainer / Software Trainer* you will help us to provide an optimal service for our multilingual customers. With your training, you will enable our in-house customer support teams as well as the service and sales staff at our partners to answer and advise on all questions regarding our products and services (thus internally and externally). You will work at the Hamburg location or from Berlin in an international team and in a collegial atmosphere that helps us to master challenges and achieve our goals.
What to expect...
- You design our product trainings for face-to-face and online trainings in German and/or English. Ideally also in Italian or French for our partners as well as for our Enterprise customers
- You conduct trainings for our in-house care teams and give reference trainings for external trainers (train the trainer) and partners
- You create the necessary training materials in the various media and keep them up to date
- You support our partners at sales events, training courses and customer meetings
- You check the success of the training and use the results to derive measures to improve the training concepts and trainings
What we need...
- Several years of professional experience as a business trainer or coach
- Fluent in German and English, French or Italian is a big plus
- Completed university education, ideally in the field of communication sciences or comparable degree with relevant professional experience
- Excellent organizational and coordination skills
- Experience with e-learning tools and online training
- Ability to present complex issues in a way that is appropriate for the target group
- Knowledge of training methodology and excellent didactic skills
- Enjoyment of occasional business trips would be an advantage
At enfore, we are passionate about building products. We put our heart and soul into building a platform and apps that are magnificently designed and technologically refined. Achieving that takes a lot of talent, passion, perseverance and determination. The goal: to digitalize one of the last untapped markets in this world and make it more competitive along the way. We're talking about the Small businesses, which are an important aspect that shapes and defines entire cityscapes and our quality of life. The complexity of our vision and our product, requires a high intrinsic motivation with an accompanying high demand on ones own work and environment. In your role as Product Trainer / Software Trainer* you and your team will make a significant contribution towards bringing us a little closer to this goal every day. So if you really want to make a difference and work is more than just a means-to-an-end for you: we are the place to be in offices located in Hamburg and Berlin.
*At enfore we value equality and are against any kind of discrimination. Regardless of ethnicity, gender, religion, disability, age or sexual orientation, all candidates and employees have equal opportunities. We value diversity and are committed to integration and inclusion.