Small is beautiful...
Every day, over 200 million small businesses around the world work hard to create a delightful customer experience. We founded enfore to provide these businesses with the technology that enables them to compete in the connected world. Through innovative hardware and powerful software, as well as comprehensive service offerings, enfore delivers a solution that connects all operational aspects. Working at enfore is not for everyone, not because we are better or worse, but because we are disciplined, focused, reliable and trustworthy. Every day, for as long as it takes.
As a Customer Care Representative* you are the interface to our customers - whether in direct customer contact or as a person of trust for our service partners. With your experience and by passing on customer feedback on our products, you will help us to shape our service processes and advance enfore's customer care division. You will work in a dedicated team of specialists in Hamburg or Berlin that values and practices transparency and direct communication.
What to expect...
- You are the first point of contact for our customers or employees of our sales and service partners for all questions regarding the use of our business solution
- You answer customer questions in direct contact by phone, email and chat (inbound only) in both German and English
- You advise on the set-up and use of our solution according to the requirements of the various business areas of our customers
- You record feature requests and error messages, analyze and carefully document them in our ticket tool
What we need...
- You have successfully completed vocational training in a commercial field, ideally as an IT systems clerk. Alternatively, career changers from a service industry with commercial skills are just as welcome
- You have a talent for technology, initial experience in setting up a network area and know the processes of a POS system (POS experience)
- Your flexible and analytical way of thinking helps you to understand complex topics quickly. Furthermore, you see yourself as a link and "technical translator" to the customer, in short: the customer is close to your heart
- You are fluent in German and English
At enfore, we are passionate about building products. We put our heart and soul into building a platform and apps that are magnificently designed and technologically refined. Achieving that takes a lot of talent, passion, perseverance and determination. The goal: to digitalize one of the last untapped markets in this world and make it more competitive along the way. We're talking about the Small businesses, which are an important aspect that shapes and defines entire cityscapes and our quality of life. The complexity of our vision and our product, requires a high intrinsic motivation with an accompanying high demand on ones own work and environment. In your role as Customer Care Representative* you and your team will make a significant contribution towards bringing us a little closer to this goal every day. So if you really want to make a difference and work is more than just a means-to-an-end for you: we are the place to be in offices located in Hamburg and Berlin.
*At enfore we value equality and are against any kind of discrimination. Regardless of ethnicity, gender, religion, disability, age or sexual orientation, all candidates and employees have equal opportunities. We value diversity and are committed to integration and inclusion.